Terms and conditions
VIETNAM GRAND PRIX LIMITED LIABILITY COMPANY (“we”, “us”, “our”, “Promoter”), the operator of www.f1vietnamgp.com, is a company registered in Vietnam, with company number 0108411164, with its registered office at No. 7, Bang Lang 1 Street, Vinhomes Riverside Eco-urban Area, Viet Hung Ward, Long Bien District, Hanoi, Vietnam.
These Terms and Conditions should be read and understood before any purchase is made. These Terms & Conditions take effect from [●] (the Effective Date) and apply to Tickets bought from us on or after the Effective Date. Tickets bought before the Effective Date will continue to be governed by the old Terms and Conditions which can be accessed at https://f1vietnamgp.com/old-terms-conditions.
Please note that this document is written in English. To the extent any translated version of this document conflicts with the English version, the English version will prevail.
1.1 We, the Promoter of the Formula 1 VinFast Vietnam Grand Prix 2020 (the “Event”), sell tickets and associated products and/or services relating to events held as part of the Event.
1.2 You acknowledge that your purchase of Products and acceptance of these Terms and Conditions creates a binding agreement between you and us only and that we are solely responsible for any claims you or any third party may have relating to the Products.
1.3 In these Terms and Conditions, we refer to any products and/or services offered for sale by us, including Tickets, as "Products". The term “Tickets” refers to passes granting access to an Event, with each Ticket having the specifications set out in the relevant Product description.
2. Contract between us and you
2.1 To purchase any Product from us, you must be 15 years old or over. We also accept payments by credit/debit card, wire transfer, or cash – for more information on this, please contact us through [email protected] or [email protected]
2.2 Your contract for purchase of a Product will have effect from our confirmation of your purchase (unless Clause 2.4 below applies) and ends immediately after the completion of the Event, save that, if you have purchased any non-Ticket Product, your contract for the purchase of such product will end 14 days after the date of delivery of the relevant Product to you. All purchases by credit/debit card are subject to payment card verification and other security checks and your transaction may be cancelled if it has not passed our verification process.
2.3 You agree not to obtain or attempt to obtain any Products through unauthorised use of any robot, spider or other automated device or any other illegal or unauthorised activity. We reserve the right to cancel any transaction which we reasonably suspect to have been made in breach of these provisions without any notice to you and any and all Products purchased as part of such transaction will be void.
2.4 Security Check: Upon making an order and receiving the "Order Pending" notification, your order may be placed on "security check" by our payment security department. In this case, you will subsequently receive an email or a phone call indicating documents which need to be provided to us in order for us to validate your payment. Please ensure that all documentation is provided to us in a timely manner. Should you receive a "security check" email after your "order confirmation", your order shall not be deemed confirmed until the security check is cleared to our satisfaction. We reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently or in breach of these Terms and Conditions.
3. Prices and fees
3.1 All Purchases made in the Ticket Shop (the online ticket shop at f1vietnamgp.com) will be processed in Vietnamese Dong (VND) (“Cashed Currency”). We reserve the rights to charge any fees associated with currency exchanges due to usage of any international cards or currencies, including but not limited to, handling fees, credit card fees and delivery fees.
3.2 Products relating to each Event will have their prices set in the Cashed Currency for the Event. Prices displayed in other currencies are for information only and are only for customers who can purchase the Products in such currencies under Vietnamese foreign exchange regulations. The amount to be paid in the Cashed Currency are stated prior to purchase. In some cases, foreign exchange rate fees may also be applied by your bank, resulting in the debited amount on your bank statement differing from the amount displayed in in the Ticket Store.
3.3 Whilst we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of any Product you have ordered, we will inform you as soon as possible. If the price displayed was higher than the correct price, we will refund you the difference. Where the Product's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price. If we are unable to contact you after making reasonable endeavours to do so, you agree that we may treat the order as cancelled. If you choose to cancel after you have already paid the incorrect (lower) price, you will receive a full refund from us.
3.4 Customs charges for ticket delivery: we are not liable for any fees applied by the border services for international deliveries. It is the responsibility of the customer to be aware of customs regulations and fees, and the customer is liable to pay any customs fees to the customs & border services of the country in question.
3.5 If you want us to dispatch and deliver the invoice for your purchase of the Products, please notify us of this by contacting us through email [email protected] or hotline +841900232428 within 14 days from the date you successfully make payment for your purchase. After such period, we will not handle your request for the invoice. After your request for the invoice is handled, we aim to dispatch and deliver the invoice as soon as possible, but we are not able to specify the exact dates of dispatch. Invoices are generally provided to you within two to four weeks of our confirmation of your request for the invoice, according to the method stated during the invoice request process. Where this is not the case, we will notify you by email. The terms applicable to delivery of Tickets under Clauses 9.2 and 9.3 are also applicable to delivery of invoices.
4. Cancellations and refunds
4.1 Purchased Ticket(s) are non-cancellable and non-refundable under any circumstances, including but not limited to:
(a) the non-appearance of any particular person, group or personality such as a team, rider, performer or band (whether advertised or not);
(b) any variation to the on-track Event programme, conveniences and attractions such as postponement or cancellation of any part of the Formula One programme;
(c) any variation to the off-track Event programme, conveniences and attractions such as postponement or cancellation of any entertainment, amusements or interactive display;
(d) any adverse weather conditions; and
(e) any other circumstance beyond our reasonable control.
4.2 Cancellation of the Event: The Ticket is purchased for the relevant Event. No Tickets are transferable to other events.
If the Event is cancelled (and not rescheduled), you may be entitled to receive this amount fully or partially, depending on the circumstances in question.
4.4 Subject to Clause 7, if we make significant changes (as determined in our absolute discretion) to your pre-booked reserved seating arrangements, we will use all reasonable endeavours to notify you directly of such changes. If you do not accept the revised reserved seating arrangement, we will offer an exchange of the Ticket for an available Ticket of the same or lower face value. If the exchanged Ticket is still not acceptable to you, we will offer to refund any payments made by you for the Ticket, including any delivery or currency charges.
4.5 In respect of a Ticket for which no monetary consideration has been paid, no refund or other costs will be paid or payable to you in the event of cancellation, postponement or change to the Event, or for any other reason whatsoever.
5.1 Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk. We shall not be liable to you for any loss of enjoyment or wasted expenditure.
5.2 Unless otherwise stated under clause 5, our liability to you in connection with the Event (including, but not limited to, for any cancellation of the Event) and the Product(s) you have purchased shall be limited to the price paid by you for the relevant Product(s).
5.3 You hereby acknowledge that motor racing, the Event and certain activities associated therewith (including without limitation, support events) are dangerous. Upon entering the Event, you provide the following release:
(a) We, Hanoi People’s Committee, Vietnamese Motorsports Association Limited Liability Company, sanctioning bodies, FIA, Formula One World Championship Limited (“FOWC”) and its affiliates, including Formula One Management Limited, Formula One Licensing B.V., Formula One Asset Management Limited, Formula One Hospitality and Event Services Limited, Formula Motorsport Limited, Formula One Marketing Limited, persons involved in the organisation of the Event (including race direction, clerks of the course, sporting technical stewards, timekeepers, officials, marshals, rescue and medical staff), the competitors and drivers (such parties to include where relevant all directors, officers, employees, agents, contractors and affiliated companies), (such entities, “Associated Entities”) are not responsible for any loss or damage howsoever caused to you or your property to the maximum extent permitted by law; and
(b) You release us and the other Associated Entities from any liability or claim, which you do or might, or which anybody with you does or might have, or in the future might or would have, against us or the other the Associated Entities (save that nothing in these conditions limits or excludes (a) liability for death or personal injury arising out of the negligence of any of the above mentioned parties, or (b) any damage incurred by way of fraud or fraudulent misrepresentation by any of the above mentioned parties).
5.4 You acknowledge that each of the Associated Entities may enforce the release and exclusion of liability in these Terms and Conditions against you. You also acknowledge that we may enforce the release and exclusion of liability in these Terms and Conditions against you on behalf of the other Associated Entities on the basis that we are their agent.
5.5 We and the Associated Entities do not make any warranty that the Event venue or any services connected with the Event will be provided with due care and skill or that any materials or equipment provided in connection with the services will be fit for the purposes for which they are supplied. You acknowledge that if there is any warranty implied by law, such warranty is excluded to the full extent permitted by law.
6. Admission and Attendance
6.1 We reserve the right to refuse admission to (or eject from) the Event venue any person (a) not complying with these terms and conditions; (b) not in possession of a valid Ticket; (c) who is in possession of a Ticket which has been sold or used other than in compliance with these Terms and Conditions; or (d) on the grounds of health, safety, security or maintaining good public order.
6.2 You must not make, create, store, record or transmit any kind of sound recording, visual footage or audio-visual footage (“Recording”), or store, record or transmit any information or other data, including official timing, results, performance, telemetry, weather or race control data (“Data”), of, at, or in relation to the Event (including cars, Drivers, Competitors). It is forbidden to take into the Event venue any equipment that may enable you to do the aforementioned acts. Personal electronic devices (including still image cameras, mobile telephones and other handheld personal communications devices) are permitted within the Event venue unless otherwise advised, provided that any Recording, Data and any image, including photographic images and any still pictures derived or capable of being derived from a Recording (“Image”) of the Event that is recorded, stored and/or created thereon is used for personal, private and non-commercial purposes only.
6.3 As a condition of entry to the Event venue, you agree that (a) the use of any such Recording, Data or Image for any form of public advertisement, transmission, display, for profit, commercial gain or for any other purpose (except for your private enjoyment) without the prior written consent of FOWC is strictly forbidden and will constitute a breach of these Terms and Conditions for which you may be liable; and (b) on our or FOWC’s request, you shall assign to FOWC in writing the copyright and all other intellectual property in any Image or Recording that you create, make, store or record of, at or in relation to the Event with full title guarantee; (c) you consent to the use by us and FOWC (and by any third party authorized by FOWC from time to time) for the purposes of or in connection with any publication, exhibition or broadcast (including any advertising or promotional literature, campaign or material) in any media worldwide, in perpeptuity and on a royalty-free basis and approved by FOWC of any still or moving picture images taken at the Event where such image includes any image of you, your voice, or your likeness and you waive any and all of your personality and privacy rights to the extent necessary to permit such use; and (d) you acknowledge that you may be filmed and sound made by you may be recorded for broadcast (or similar transmission).
6.4 It is your responsibility to ascertain whether an Event has been cancelled and the date and time of any rearranged Event. If an Event is cancelled or rescheduled, we will use reasonable endeavours to notify you of the cancellation. Please note that the date of the Event and advertised start times and schedules of Events are subject to change. Any re-admissions are at our sole discretion. We and other Associated Entities will not be liable to you for any loss or damage (including indirect or consequential loss or damage) suffered as a result of or arising from or in any way connected to cancellation, postponement or change to the Event (or any part thereof).
6.5 We reserve the right to add, withdraw or substitute any riders, performers or activities including any concerts or other entertainment associated with the Event, vary programmes, other conveniences and attractions and audience capacity from time to time.
6.6 You must not, without our prior written consent, have in their possession at the Event, or bring into the Event any:
(a) any food or beverage (unless purchased at the Event);
(b) glass bottles or containers (unless purchased at the Event);
(c) beverage containers with the manufacturer's seal broken (unless purchased at the Event);
(d) hard cased esky or ice box (polystyrene eskies and cooler bags acceptable);
(e) chair, lounge, bench or stool, other than a folding chair or folding stool;
(f) clothing bearing any racist, indecent, or obscene language or images, or clothing that is intimidating to other people attending the Event such as outlaw car club colours;
(g) prohibited or controlled weapon, firearm, or any dangerous goods;
(h) animal, other than an assistance dog;
(i) metal flag or banner pole longer (or extending to longer) than 1 metre, or any flag or banner which could reasonably be used in contravention of Clause 6.10(t);
(j) whistle, loud hailer, horn or bugle;
(k) flare, firework, laser pointer, or distress signal;
(l) public address system, electronic equipment, broadcast equipment or similar device which may interfere with broadcast equipment or similar device being used by us orFOWC or other persons authorised by us or FOWC in connection with the Event;
(m) vehicle including any golf buggy, bicycle, skateboard, roller skates, roller blades or scooter;
(n) item the possession of which does not have an ordinary and reasonable use by a person at the Event and which may be used to damage or deface property, buildings or any part of the area used for the Event (including without limitation any spray paint), disrupt or interrupt the Event, hinder, obstruct or interfere with any rider or driver taking part in the Event, adversely affect public safety, excavate any part of the area used for the Event or erect any structure;
(o) item in such quantity that a reasonable person could infer that the item is to be used for commercial purposes;
(p) goods or tickets for the purpose of sale or commercial distribution to the people attending the Event;
(q) unmanned aerial vehicles, drone or unmanned aircraft;
(r) camera lenses with a physical length greater than 400mm or any other item which might reasonably obstruct the view of any other people attending the Event; or
(s) photographic, video or audio recording equipment that we and FOWC reasonably considers may be used in breach of Clause 6.2, which may include (without limitation) audio recorders, camera tripods, monopods or any digital recording equipment.
6.7 To ensure compliance with Clause 6.6, we may, at any time, require you to open for inspection any vehicle, bag, basket or other receptacle, or to turn out your pockets. If you fail to comply with such a request, you may be refused entry or directed to leave the Event venue. Any consent to any item brought into the Event venue given by us may be revoked by us at any time. If such consent is withdrawn, you must immediately relinquish the prohibited item to us or leave the Event venue immediately.
6.8 You must not, without our prior written consent, at the Event:
(a) enter the racetrack area;
(b) remain at the Event venue outside the published closing times of the Event;
(c) leave the Event other than through a designated exit;
(d) remove any glass object from a reserved area;
(e) enter any fenced or cordoned off area, or interfere with any activity undertaken by us or any of the Associated Entities in any fenced or cordoned off area;
(f) erect any structure;
(g) pick, damage or uproot any tree or shrub, disturb or interfere with any fauna, or excavate any part of the Event venue;
(h) climb or remain on any tree or structure;
(i) post, stick or place any poster, placard, bill, banner, print, paper or any advertising material on any building, structure, fence or tree;
(j) distribute any printed or visual matter;
(k) promote any advertising or promotional material, samples of goods or services or any other matter or thing or otherwise engage in ambush marketing;
(l) distribute, hawk, sell, offer or expose for sale any goods or services or collect money or orders from people attending the Event for goods and services;
(m) sell, offer or make available for sale, or give away any Ticket;
(n) misuse, deface, damage, or tamper with any building or thing;
(o) block any thoroughfare;
(q) throw or kick any stone, bottle or other projectile;
(r) disrupt, interrupt or behave in any manner that may disrupt or interrupt any official or any employee, contractor or person connected with the Event, or any race, event or activity;
(s) act or conduct oneself in such a way as to hinder, obstruct or interfere with a rider of any vehicle taking part in a race or to adversely affect the safety of the public;
(t) deliberately obstruct the view of any person seated in a seat in the immediate vicinity, or cause unreasonable inconvenience to any person, official or our employee or contractor or person connected with the Event, or interfere with the comfort of any person or their enjoyment of the Event;
(u) use racist, indecent or obscene language or threatening or insulting words or otherwise behave in a threatening, abusive, riotous, indecent or insulting manner;
(v) interfere with or hinder personnel connected with the Event in the exercise of their powers, functions or duties;
(w) operate or use a loud hailer, public address system, broadcast device or other device which may interfere with electronic or radio communications being used by us or FOWC or other persons authorised by us or FOWC in connection with the Event;
(x) ignite any flare or firework, explosive of smoke bomb;
(y) conduct public surveys or opinion polls, solicit money, donations or subscriptions from members of the public;
(z) busk or conduct similar entertainment;
(aa) become intoxicated or affected by drugs;
(bb) supply alcohol to minors;
(cc) refuse to follow any reasonable direction issued by us; or
(dd) smoke in a designated ‘no smoking' area.
7.1 The images and descriptions of the Products on our site are for illustrative purposes. Although we have made every effort to display the Products accurately, we cannot guarantee that a Product will not vary slightly from those images. Impressions and maps of the Event area published by us are approximate only. Natural or other obstructions may impede viewing in some areas and no reliance should be placed on impressions or maps when purchasing Tickets. We reserve the right to determine actual and final location of seating, viewing areas and other conveniences and attractions without notice.
7.2 Where a Ticket category is sold out, we reserve the right to replace such Ticket with another Ticket for the same day(s) in another area of the same category.
7.3 Policies may prohibit us from issuing replacement Tickets for any lost, stolen, damaged or destroyed tickets. Where replacement Tickets are issued, we may charge you a reasonable administration fee.
7.4 You accept that we may change the location of grandstands, tribunes and general admission areas at our own discretion.
7.5 When you receive your Tickets, please keep them in a safe place. We will not be responsible for any Tickets that are lost or stolen. However, we may, in our sole and absolute discretion, replace a Ticket which has been lost or stolen (and may charge a fee for that replacement).
7.6 It is your responsibility to check your Tickets on receipt; mistakes cannot always be rectified.
7.7 Purchase of Tickets through platforms of our official resellers: If you have purchased a Ticket on such platforms (such as Ticketbox, Adayroi), we are not responsible for the delivery of the Ticket to you and are not liable for any costs or consequences associated with Tickets purchased through our official resellers. You must contact our official reseller directly in case of any issues with your Tickets.
7.8 You must only occupy the area or seat to which their Ticket applies. No representation is made to you holding general admission Tickets that there is space available in any particular viewing area.
7.9 We may direct you at any time at the Event to produce a valid Ticket.
7.10 Entry to the Event is not transferable. If you are exiting the Event and seek re-entry, you need to ask for the wristband at the entrances when exiting, to regain entry on the same day. The wristband must be shown together with a valid Ticket clipped for that day to regain entry.
7.11 If you hold a concession Ticket, you must provide identification confirming such concession status at the time of entry.
7.12 We will accept the following cards as proof of concession only:
(a) if you are a student: student identification card or valid confirmation of your school that you are currently their student; or
(b) if you are a senior: your personal identity card or your passport (or a certified copy of either).
7.13 If a Ticket has been acquired on a concession basis and you are unable to show concession identification to our satisfaction at any time during the Event, you may be refused entry or directed to leave the Event by us.
7.14 If you accompany children at the Event, you are responsible for the care, conduct and supervision of those children and must keep those children within your sight at all times. Children must be over 2 years old (by the date of the Event) and may not be permitted to enter certain areas at the Event for safety or responsible service of alcohol reasons, as determined or advised by us in our absolute discretion.
8. Restrictions on Tickets
8.1 Tickets may be sold subject to certain restrictions on entry or use, such as restricted view or a minimum or maximum age for entry. Any such restriction shall be displayed on our website or otherwise notified to you before or at the time you book the relevant Tickets. It is your responsibility to ensure that you read all notifications displayed on our website.
8.2 Tickets to Events are strictly non-transferable and not for resale. No Ticket shall be on sold or offered for resale for any form of fee or reward without our and FOWC’s prior written consent and without complying with these Terms and Conditions in all respects. No ticket for the Event shall be used by any person for advertising, promotional or commercial purposes including without limitation, prizes, competitions, contests or sweepstakes without our and FOWC’s prior written consent. If granting such consent, we and FOWC may attach additional conditions to any Tickets as we see fit. If a Ticket has been dealt with in contravention of this Clause 8.2, the bearer of the Ticket may be refused entry or directed to leave the Event.
8.3 You may not combine a Ticket with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package, unless formal prior written permission is given by us and FOWC.
9. Delivery and collection
9.1 We aim to dispatch and deliver tickets as soon as possible but we are not able to specify the exact dates of dispatch at the moment of purchase. Tickets are generally provided to you two to four weeks prior to the Event according to the method stated during the purchase process. Where this is not the case, we will notify you by email. If your Tickets have not been delivered by seven days preceding the start of relevant Event, please notify us of this immediately by contacting us through [email protected] or [email protected]
9.2 If your delivery method is by courier: No address modification will be valid unless and until we have confirmed it. If your delivery destination changes, delivery fees may increase and you shall pay such additional fees. The terms and conditions of the delivery service shall be applicable to the delivery of Products. Currently, this is DHL and the relevant terms and conditions can be found on DHL’s website (www.dhl.com).
9.3 If your Delivery Method is On-Site Collection: We will notify you by telephone or email of the arrangements for collection (using the details provided by you at the time of ordering) if this becomes necessary. You may be required to provide your booking confirmation email and your photographic ID to collect Tickets. It is mandatory you provide the e-voucher, placed in your online customer account, and printed by you before the Event, to redeem against the Tickets to be collected. This e-voucher is strictly confidential and must not be reproduced, communicated or sold to anyone.
10. Events outside our control
10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below.
10.2 An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
11. Queries and Complaints
If you have any queries or complaints regarding your purchase, contact us at [email protected] or [email protected] or hotline +841900232428, quoting your order number given to you at the conclusion of placing the order.
12. GMiscellaneous Terms and Conditions
12.1 All of these terms and conditions are governed by the laws of Vietnam and any disputes arising out of any transaction with us are to be resolved by the competent courts of Vietnam.
12.3 The F1 FORMULA 1 logo, F1 logo, FORMULA 1, F1, FIA FORMULA ONE WORLD CHAMPIONSHIP, FORMULA 1 VIETNAM GRAND PRIX and related marks are trade marks of Formula One Licensing BV, a Formula 1 company. All rights reserved.
13. Use of http://tickets-f1vietnamgp.com
13.1 http://tickets-f1vietnamgp.com is for your personal and non-commercial use only. The content and information (including, without limitation, prices, text, photos), as well as the framework used to offer such content and information, belongs to us or our partners and affiliates. Consequently, you agree not to use this website or platform and its contents or information for any commercial or non-personal purpose. You agree not to transform, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this website or platform. Additionally, you agree not to use this website or platform for any purpose that is unlawful or prohibited by these terms and conditions.
13.2 All contents of this website or affiliated platform are copyright works belonging to us or our partners or affiliates. All rights reserved. The content of this website or platform has been carefully prepared and is regularly updated. Nevertheless, we cannot guarantee that the totality of information is perfectly accurate or free of error.
13.3 In no case shall we be liable for any direct or indirect damage arising from the use of this website or platform, including the delay or inability to use it, any information, product or service, whether based on contract, tort, strict liability, even if we have been advised of the possibility of damage.
14. Privacy & Cookies Policy
The website at the domain http://tickets-f1vietnamgp.com (the “Site”) is a site operated by PLATINIUM GROUP (the “data processor” ) under an agreement with us (VGPC). We and PLATINIUM GROUP will both have access to all of the personal data submitted on or through this Site, or otherwise in connection with the purchase of any VGPC ticket.
We would like to uphold a clear and honest policy to its users regarding privacy, usage of this site and handling of personal information. Complying with current laws and regulations, the sections below represent an agreement that the website visitor approve to accept when using this webpage.
Section 1 - INTRODUCTION
The presented conditions embody the entire set of agreements that binds us, PLATINIUM GROUP, and the user. All modifications and added content integrated to the website will be subject to the present conditions. Certain services and sections are subject to specific additional conditions.
Your data controller for the Services offered on this Site excluding Payment Services is
VGPC - Vietnam Grand Prix Corporation
L3-01B, floor 3, Vincom Plaza Skylake, Pham Hung street, My Dinh 1 ward, Nam Tu Liem district, Hanoi, Vietnam
PLATINIUM GROUP should process your personal data only on documented instructions from us.
Section 2 - INFORMATION WE COLLECT ABOUT YOU ON DOCUMENTED INSTRUCTIONS OF VGPC
We collect several types of information about visitors and/or users of our Services. We may collect this information either directly when you provide it to us or automatically as you navigate through the Website.
2.1. We will collect and process your personal data when you register to purchase/create an account, subscribe to a newsletter, contact customer service, or fill out a survey. When ordering products or services on the Website, you may also be asked to provide a credit card number and other payment-related information. All Payment Information is securely processed and handled by our Payment Partners. In order to place an order, some of the information we ask you to provide is required (e.g. registering an account) and some is voluntary. If you do not provide the necessary data when requested, you will not be able to complete the transaction.
2.2. We may collect certain information that does not by itself identify a specific individual. Such information tells us about your equipment, browsing actions, and the resources that you access and use through the Services, such as your operating system and browser type. We use analytics and similar services to help us deliver a better and more personalized service.
We also collect your Internet Protocol (“IP”) address. We use your IP address to diagnose problems with our servers and/or software, to administer our Services, and to gather demographic information.
2.3. When you contact us for customer support we may collect additional information to resolve your issue.
Section 3 – HOW WE PROCESS YOUR DATA
3.1. Retention of Data
To be able to provide our service to you, we store information about you (including delivery address and other details you provide when you create an account) as long as you are an active customer and keep your account open.
Your account is stored as it is determined necessary for processing of orders and for referring customer cases and feedback from events you have visited.
3.2. Where your data is processed
3.3 Legal basis of the processing
Moreover, the processing of your personal data like your IP address, name, surname etc. that we collect to make the payment available, verify your identity, to ensure the security of our website etc. are based on our legitimate interest.
Indeed, to manage your account and provide you the service you demand, we have to collect personal data including name, surname, email address, address, connection data etc.
Processing your data is also necessary for us to fulfil your contract. Without the collection of your personal data, we won’t be able to deliver the service you contracted.
Section 4 – HOW WE USE YOUR INFORMATION
4.1. To develop, fulfil, and execute the contract of sale for the products you have purchased and for any other contract between both parties;
4.2. To respond to your requests;
4.3. To provide you with information about our products, which includes sending you commercial information by email or any other similar electronic means of communication (such as SMS), and by calling you. If you are a registered user, you can change your preferences for receiving commercial information by accessing the “My account” section;
Ingenico Payment Services Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. Further info visit:
Section 5 – HOW WE SHARE YOUR INFORMATION
5.1. Personally Identifiable Information: We will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of our data processor (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our Website, such as customer reviews, will be available to others. If you remove information that you have made public on our Website, copies may remain viewable in cached and archived pages of our Website, or if other users have copied or saved that information.
We share personal information necessary to fulfil your order with trusted third parties. We use only processors that guarantee to implement appropriate technical and organizational measures that meet our strict requirements to ensure the protection of your rights. All our subcontractors have been screened for appropriate data protection policies and process the data we share with them only on documented instructions by us. These subcontractors have documented their commitment to confidentiality.
5.3. Non-Personally Identifiable Information:
We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for our certain products and those of our partners. Such results consist solely of non-personally identifiable information. Non-personally identifiable information may be stored indefinitely.
5.4. Instances Where We Are Required to Share Your Information:
We or our data processor will disclose your information where required to do so by law, if subject to subpoena or other legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of us, our users or others.
Section 6 – HOW WE PROTECT YOUR INFORMATION
We are concerned with protecting your privacy and have rigid procedures & systems for data protection by design and default in place to protect the information against unlawful or unauthorised access, accidental loss or destruction, damage, unlawful or unauthorised use and disclosure. We will also take all reasonable precautions to ensure that our staff and employees who have access to personal data about you have received adequate training. Moreover, our staff and employees are bound by obligations of confidentiality.
We provide sufficient guarantees to implement appropriate technical and organizational measures in such manner that processing will meet the requirements of GDPR and ensure the protection of the rights of data subject. Indeed, the following specific measures are put in place:
SSL Technology & Encryption
When you enter sensitive information on our registration or purchase forms, we encrypt that information using Secure Socket Layer Technology (SSL).
Server Security & OVH
We follow a series of proven security measures relating to the servers where your data is stored, as contracted with our server provider, OVH. These measures are also outlined in our contract with OVH.
Replication & Backup of Data
We ensure the proper replication and backup of data as detailed in our data architecture policy and IT operations plan.
Physical Security Measures
We use an internal protocol for security measures to ensure that outside personnel cannot access our databases. We also apply access restrictions and educate staff members on how to properly handle personal data. All employees also sign a non-disclosure agreement as a part of their contract.
Notification in Case of Data Breach
In case a personal data breach occurs that could result in a high risk to the rights and freedoms of natural persons, we will notify you immediately in a notification describing the nature of the data breach, the likely consequences of the personal data breach and the measures taken to address it.
We will not notify you of the breach if our technical and organisational protection measures eliminate the risk of the breach, if the high risk to the rights and freedoms of data subjects is no longer likely to materialize or if it would involve disproportionate effort. In such a case, we will instead organize a public communication or similar measure where the data subjects are informed in an equally effective manner.
Please note that even though our data processor uses industry-leading measures to protect data, we cannot ensure or warrant the security of any information you transmit to our data processor or guarantee that your information on the Service may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at: [email protected]
Section 7 – UPDATING OR CORRECTING YOUR PERSONAL DATA
As your data Controller, we want to uphold an honest and transparent policy about your freedoms and rights as a user. This policy outlines the purposes of the processing for which the personal data are intended as well as the legal basis for the processing, and under sections 6, 7 and 8 you may get an overview of your rights and how to exert them.
For any questions or requests regarding personal data, you may send a request to:
We also offer settings to control and manage the personal data we have stored about you, including the ability to:
Delete Data: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you).
Amend or Rectify Data: You can edit some of your personal data through your account. You can also ask us to amend your data in certain cases, particularly if it is inaccurate.
Object to, Limit or Restrict Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
Right to Access and/or Obtain Your Data: You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.
Consent: We always give you the option to accept or deny your consent to our collection of data when you:
2. When you browse our website and view the Cookie Message.
Right to Restriction of processing
You have the right to obtain restriction of (limited) processing of a certain data category if:
● The accuracy of the personal data is contested (allowing for a period enabling us to verify the accuracy of the personal data)
● The processing is unlawful, and you oppose the erasure of the personal data and requests the restriction of their use instead;
● We no longer need the personal data for the purposes of the processing, but it is required for the establishment, exercise or defence of legal claims;
● You exercised your right to object, and the verification whether the legitimate grounds of us override those of yours, are pending.
Right to Data Portability
You have the right to receive the personal data concerning you, which you have provided us, in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller, the processing is based on consent and/or carried out by automated means.
Right to Object
As an internet user, you have the right to object, on grounds relating to your particular situation, to processing of personal data concerning you that is based on legitimate interest and used for direct marketing or profiling.
If such a claim is made by you, we shall no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedom or for the establishment, exercise or defence of legal claims.
You may change your personal data associated with your account on your “My Account” section.
Section 8 – CANCELING YOUR ACCOUNT OR DELETING YOUR PERSONAL DATA
You may choose to close your account in which case we will delete your information, within 60 days of your request. However, we may retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms of Service or Website Use Policy, or fulfil your request to “unsubscribe” from further messages from us. We will retain de-personalized information after your account has been closed. You can close your account by requesting it through our contact page or by emailing us at [email protected] or [email protected]
Section 9 – CHOICES REGARDING CONTROL OF YOUR PERSONAL DATA
You can access some of the information that we collect about you. For example, by logging into your account, you can access information regarding recent orders; certain personal data we maintain about you; your communication preferences; and other settings.
With respect to your communications preferences, you can unsubscribe from newsletters by following the instructions included in the newsletter you receive, or you can log into your account and update your newsletter and email subscription options. If your email address has changed and you would like to continue to receive newsletters, you will need to access your account, update your email address information in your account, and sign up again for the newsletter.
Occasionally, we may send out service emails regarding the fulfilment of your order. These emails you cannot unsubscribe from as they are necessary for us to be able to provide our full service to you.
You hereby guarantee that the personal information you provide is correct and accurate, and you agree to inform us of any change to said information. You will be held solely responsible for any loss or damage caused to the Website, the person in charge of the Website, or to a third party, as a result of providing incorrect, inaccurate, or incomplete information on the registration forms.
Section 10 - Controller
PLATINIUM GROUP processes Personal Data as a Processor and VGPC as a Controller, as defined in the Directive and the GDPR:
The PLATINIUM GROUP entity, which you as a user entered an agreement with when using PLATINIUM GROUP’s platform, will be the Processor for User data, as outlined above in the “INFORMATION WE COLLECT ABOUT YOU” section.
PLATINIUM GROUP adheres to the Directive of 1995 and the GDPR from May 25th, 2018. Consequently, PLATINIUM GROUP processes all data provided by its Users with accounts in its European Data Region, in the European Economic Area (EEA) only.
All data collected by PLATINIUM GROUP will be stored exclusively in secure hosting facilities provided by OVH Cloud Services. PLATINIUM GROUP has a data processing agreement in place with its provider, ensuring compliance with the Directive. All hosting is performed in accordance with the highest security regulations. All transfers of data internally in the EEA is done in accordance with this data processing agreement.
Section 11 – TRANSFER OF DATA INTERNATIONALLY
Section 12 – COOKIES POLICY
Cookies & Pixel Data
12.1 About Cookies
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site. Cookies are used to enhance your user experience, and by remembering your preferences they can ensure that you can navigate faster between pages and get a more enjoyable website browsing. The cookie information has a life range of 30 days.
12.2 Types of Cookies used
Strictly necessary cookies
These cookies are strictly necessary to provide the services that you have specifically asked for on our website and essential to enable you to move around our website and use its features, such as check-out and product purchase. Without these cookies, certain services you have asked for, like shopping baskets or check-out, cannot be provided.
These cookies collect anonymous information on the pages visited. They collect information about how visitors use the website as a whole. Hence, they don't collect information that identifies a visitor and are only used to improve how the website works.
These cookies remember choices you make to improve your experience. They allow our Site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that are customisable.
Third Party Cookies
When you use our Site, you may notice content provided by somebody other than us, for example a third-party company, and you may be sent cookies by these companies. Also, if you 'share' our content through social networks – such as Facebook and Twitter - you may be sent cookies from these websites.
It's important for you to know that we have no access to or control over cookies used by these third-party websites, nor can these third parties access the data in cookies used by us. We suggest that you consult the third-party websites for more information about their cookies and how to manage them.
12.3 Controlling Cookies
You can control and/or delete cookies as you wish by setting up your browser accordingly – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed on your device. If you do this, however, you may have to manually adjust some preferences every time you visit a site and you may not be able to enjoy all the features of our website.
12.4 - Hyperlinks
12.4.1 Links to External Websites
This Site or affiliated platforms may contain hyperlinks to websites operated by parties other than us and our data processor. Such hyperlinks are provided for your reference only. We do not control these websites and is not accountable for their contents or how they collect and handle your data.
12.4.2 Hyperlink authorization
Links towards this site and towards other sites must be subject to pre-existent authorization from us. The website can supply the user, as well as third parties, with links towards other sites and other internet sources. We do not control these websites and cannot be held accountable, nor carry any responsibility pertaining to the content, publicity, products, services or all other available material from these third-party websites. We cannot be held responsible for any proven damages or invoked losses, linked to the use or trust given to these third-party websites or to their available goods and services. If a link were to direct the user towards illegal content, in offense with current legislation, the user should then interrupt his visit of the site, at his/her own risk of undergoing the provided sanctions for such an offense and having to respond to legal action initiated against him/her in justice. In such a case, we invite the user to inform the company as well as the competent authorities of such an illegal site immediately.
Changes to our Privacy & Cookies Policy.
You can contact us at any time to:
● Request access to information that we have about you
● Correct any information that we have about you
● Delete information that we have about you
or send mail to: