NEW TICKET POLICY UPDATE DUE TO RACE POSTPONEMENT
Vietnam Grand Prix LLC – the Promoter of Formula 1 VinFast Vietnam Grand Prix 2020, would like to extend our sincere gratitude and appreciation for your ticket purchase to the very first Vietnam Grand Prix, which was previously scheduled on 3rd-5th April in Hanoi.
Regrettably, due to the ongoing novel COVID-19 situation and the announcement by the World Health Organization as a pandemic, on March 13th 2020, based on the decision by Hanoi People’s Committee, FIA and F1, we have formally announced the postponement of the Formula VinFast Vietnam Grand Prix 2020 in Hanoi. For detailed information on the announcement, please click the link here.
Please note that our race has been postponed only and not cancelled, and currently the Hanoi People’s Committee and Vietnam Grand Prix LLC are working tirelessly with F1, FIA and all relevant parties to find the best possible course for the event to ensure the safety of all participants.
While we wait for the announcement of the new race schedule, we would like to provide the following important information regarding your tickets for the Formula 1 VinFast Vietnam Grand Prix:
• To all ticket holders: Your purchase remains FULLY VALID ALONG WITH THEIR AVAILABLE BENEFITS and will be automatically updated to the new 2020 race schedule when announced – we hope to have a new date within 1 to 2 months based on the official reschedule date announced by the FIA and F1.
• To customers who have already received their tickets: When the new race date is confirmed, we will issue you New Tickets which will be delivered free-of-charge. The previous tickets sent to you will no longer be valid and you will need to use these new tickets issued instead. E-tickets will be issued & valid from 2 to 3 weeks prior to the new race date.
• In case you do not wish to receive new tickets: it is important to us that all our customers are satisfied and supported during this difficult time. Once our New Date is announced and you do not wish or are not able to continue with your Formula 1 VinFast Vietnam Grand Prix 2020 purchase, we will begin processing requests for refunds. You will be able to leave your information in this link after which, we will contact you regarding the new date confirmation and process your request.
In the meantime, we would like to thank you again for your understanding and patience at this difficult time and we will guarantee, to our best effort, to bring you the greatest and most exciting race ever, where every second of the experience is an unforgettable one for you, your family, your friends as well as your partners.
We wish you great health and we hope to welcome you very soon to the first Formula 1 VinFast Vietnam Grand Prix, where all of us can be part of history in the making.