Official F1 Vietnam tickets (grandstand)

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FAQ

When will the race officially take place?

According to F1 official announcement, the race date in Vietnam will be on Apr 03rd - 05th, 2020 - the third Grand Prix after Australia GP and Bahrain GP. In October, F1 will submit the F1 2020 calendar to FIA (FEDERATION INTERNATIONALE DE L’AUTOMOBILE) to ask for final approval. Annually, in December 2019, FIA will issue the official approval and normally FIA will respect the proposal of F1 (99%), any changes if any (usually the rate will be extremely low) are due to force majeure reasons. Therefore, with the currently information from F1, customers can prepare to experience for the most exciting racing experience on the planet in Hanoi next year.

What are the benefits of General Admission? Will I be able to see the race track clearly with my GA ticket?

Benefits of GA ticket: customer can access to all area around the circuit, such as: entertainment activities, music festival, exhibitions...

GA ticket is not included the seats, therefore, to see the race track clearly customer should check-in early to own the good position with the best view. In addition, the whole landscape of the track will also be communicated to the audience through large LED screens arranged in many areas of the track.

What are the specific benefits of Grand Stand? Why are there three different prices for this type of ticket?

Benefits of Grand Stand tickets: a position with seats in the stands, customers will have the opportunity to directly watch riders competing in special positions on the track longer than 5.5km. Grand Stand tickets have three different price levels: curve position differences on the rack, vision, seat facilities, ability to pick and hold ahead and access to areas nearby festivals.

What are the benefits of Hospitality?

Hospitality tickets are the most advanced ticket type of the event with 4 ticket classes located in different positions, owning a separate area, high-class facilities, perfect location, the guest can experience the race with comfortable entertainment services and culinary elite prepared by famous chefs, create opportunities for customers to promote their brands, entertain their partners.

Is there any policy for children?

According to the current F1 Vietnam Grand Prix policy, children under 2 years old won't be allowed to check-in at the event gate.
In addition, children with a height under 1m will be given free entrance tickets in cases of accompanying their relatives who buy at least two Unreserved Grand Stand tickets.

If you already possess a ticket, will you be allowed to enter and exit the event freely? How will it be controlled?

Once you own the event ticket, you can freely enter / exit the event portal with the following conditions:

- Guests must always retain their tickets when entering / exiting the main gate of the event in response to requests of control.
- If the guest needs to return after leaving the event, please notify the ticket inspector, the ticket inspector will wear a paper bracelet or stamp on the customer's hand.
- When the visitor returns to the event, make sure to wear a paper bracelet or a wooden stamp on the hand.

When is the seating chart available and when are customers allowed to choose the seat?

Currently, there is no official seat diagram. The seating chart is expected to be available in September 2019. However, when choosing a seat for purchased tickets, you will apply the ‘’first come, first serve’’ theory, the system will choose your seat. Sitting for customers based on the time of your purchase with the earliest tickets purchased the system will automatically choose the best seats. Information about the number of seats will be sent to you via email. If you have been selected by the system but want to change, you can contact the hotline for support. Later, for customers who buy tickets at the time of having a seating map, you will be proactive in choosing the seat position (the same form of selecting a movie seat, an airplane seat)

In case the customer has bought a ticket but is busy on the date of the event, can they transfer the ticket to another person? Do you print the name of the costumer who bought the ticket?

Customers can also purchase tickets in order to pass them on to third parties as gifts or rewards before the event. The ticket does not contain the customer’s name but a bar code containing the personal information of the customer registered on the website. If the customer buys a ticket that needs to transfer tickets to another person, please contact the hotline to record the conversion information of the ticket ownership on the system. In case of any changes or incidents, the F1 Vietnam Grand Prix will only base contact with the information of the customer who has registered to own the ticket.

When will I receive the ticket after a successful transaction?

As usual, F1 tickets are issued and sent to customers only 4-6 weeks before the race day, i.e. around around February 2020. However, the F1 Vietnam Grand Prix is researching to have a separate policy for the Vietnamese market, customers in Vietnam can get tickets sooner. With this ticket opening, the first 5565 tickets will receive the most special tickets. Information about these special tickets will be sent to you in the middle of June. Please check your email or follow the official information on our fanpage for the latest updates.

Where will the tickets be sold?

Tickets for the Vietnam Grand Prix will be sold online and at the counter described in the following:
- Online: You can purchase your ticket our VGPC website or through one of our Official Resellers. You can access our online website via this link: https://www.f1vietnamgp.com/reseller-list/
- Offline - At the counter: You can purchase your ticket at your Vinmart+. They offer 3-Day tickets for General Admissions and Premium Grandstand - Starting Grid

How do I receive the physical tickets or hard cards?

There are two method of ticket delivery as following:
1. Pick-up at the office of Vietnam Grand Prix: This method is appplied at the earliest on January 2020, the address will be officially informed to customers via email, on the official website & fanpage.
2. C.O.D: This method only applies to customers who are living in Vietnam and only apply from January 1, 2020
3. Deliver ticket at registered address: This method is for customers who have successfully paid, tickets will be delivered directly to customers at the registered address.

Is there a VAT invoice issued?

Vietnam Grand Prix Limited Liability Company has issued a VAT invoice in accordance with the Law of the Socialist Republic of Vietnam. If you need to have a VAT invoice, please send an email to: chamsockhachhang@f1vietnamgp.com with the following content:

REQUEST FOR VAT INVOICE APPLICATION FOR ORDERS #ORDER CODE
Company name:
Address:
Tax code:

Billing recipient information:
Name:
Phone number:
Email:

 

Some information to note about the VAT invoice for businesses:

1. About the invoicing condition:
VGPC only issues VAT invoice immediately after receiving full payment from the customer.
In case the customers need vouchers to make a payment proposal within the company, we can support providing a Pro Forma Invoice version (as hotels still do) to confirm the payment amount.

2. About the timeline to issue the invoice:
At least 3 working days and up to 7 working days

3. About the invoice delivery: VGPC's bill is electronic invoice, so it will be sent via email.
Information needed to issue invoices include: Company name, address, tax code
Invoice recipient information: Name, phone number, email.
=> guide on how guests to send information via email to the Customer Service as the content mentioned above

4. Other cases / requests: Please contact our hotline, we will acknowledge your request and respond to you as soon as possible

Who can I contact if I need help with information?

VGPC hotline: In order to be get further support and answers, please contact our hotline: 1900.23.24.28 or email address: chamsockhachhang@f1vietnamgp.vn

Can I modify my order after the purchase (add/remove tickets)?

If you want to purchase additional tickets, you can proceed to make an additional new order.
If you want to cancel an order, you can only do it when the payment section has not been completed. You cannot cancel the ticket when the order has been successfully paid. To proceed with cancelling the ticket for unpaid order you can return to the cart and proceed to cancel the ticket or contact our hotline to get the best assistance.

What payment methods are accepted? Can I pay via PayPal ?

Currently, the payment of orders for F1 Vietnam Grand Prix 2020 does not support payments via Paypal. Customers can choose 4 payment methods as following:
- Credit card: Visa card, Master card, JCB card & AMEX card
- Domestic ATM card: Customers who own ATM cards of domestic banks in Vietnam and use internet banking services.
- Bank transfer: direct transfer to VGCP’s account (Vietnam Grand Prix LLC.). To use this payment method, please contact hotline: 1900.23.23.28 for assistance.
- C.O.D: applied from Jan 1st, 2020. Customers will receive ticket and directly complete the payment at the registered address..

Can I pay by bank wire?

Yes, you can pay by bank transfer to the Vietnam Grand Prix Co. Ltd. account. Please call hotline: 1900.23.24.28 for further assistance.


Information of the VGPC's bank account:
1. Techcombank Vietnam - Headquarter
Bank account: 19133136368886

2. Vietnam Prosperity Joint-Stock Commercial Bank - Headquarter
Bank account: 161948845

3. JSC Bank for Foreign Trade of Vietnam - Ba Dinh Branch
Bank account: 0611001111111

What is the currency of the event?

The event will be held in Vietnam in April 2020. Therefore, the currency used and circulated at the event will be the official currency of Vietnam and regulated according to Vietnamese law: Vietnamese Dong (VND).

My payment was refused, what should I do?

Please make sure to enter the correct number and information on the credit/ ATM card, that the credit card is still valid. If you have done so but you are still unable to make a successful payment, please contact our hotline to get the best support.

Why do you ask for my credit card details? (Security check). What is the security check?

Customers have to supply the personal information and all the detailed information on credit card/ ATM card. The security check is a script that we are using to verify if the transaction is legitimate. If the transaction is flagged as at risk then customer care will contact the customer to request further information, such as an ID or credit card picture.

Do you have travel packages?

Currently, we have co-operated with some partners who offer travel services with participation in enjoying the Formula 1 Vietnam Grand Prix in April 2020. For further information, please access the link: https://www.f1vietnamgp.com/reseller-list/

Is there parking at the circuit?

The parking areas are available in some areas on site at the circuit of the Formula 1 Grand Prix event. The parking map will be updated 1 month before the event. However, parking areas are limited. Therefore, we encourage audience to commute by public transportation like bus, taxi, or transport booking application to avoid the situtaion of parking lots running out.

Do I need a Visa to go to Vietnam?

Citiziens from foreign countries can directly apply for e-visas or apply through agencies or organizations inviting and guaranteering.

List of countries with citiziens who are eligble for e-visa: https://evisa.xuatnhapcanh.gov.vn/documents/20181/117155/Vietnam-Evisa-nation-list.pdf/21e0f88f-d8a0-48b8-bfdb-a0f82b0853e2

To apply for an electronic visa, you can click here: https://evisa.xuatnhapcanh.gov.vn/en_US/web/guest/khai-thi-thuc-dien-tu/cap-thi-thuc-dien-tu

Is there an insurance for the spectators during the race?

According to the plan, the promoter of F1 Vietnam Grand Prix will buy an insurance according to the requirements and standards designed by the International Automoobile Federation (FIA). Specific insurance information for customers attending the event will be announced in the near future on the F1 Vietnam Grand Prix official website.

Is there an insurance for the spectators during the race?

Each event ticket does not show the customer's name so customers can buy tickets and then pass on tickets. However, in the event of any dispute or claim related to the use and possession of the ticket, the promoter will based on personal information registered to buy tickets or personal information. has been successfully transferred to the processing facility. And in any case, the decision of the promoter will be the final decision.

Currently, how far is the process of building the track?

F1 Hanoi track is a track that will be integrated based on 50% of the existing street track and 50% of the new road will be built inside the My Dinh sports complex - the area is currently fenced. The process of new construction is being completed in accordance with the schedule, in addition, the restoration and construction of the existing street section will be carried out as planned 3 months before the officially event taking place.
Link to refer more about the Director F1 surprised with the progress of F1 racing construction in Hanoi in August 08th: https: //thethaovanhoa.vn/the-thao/chu-tich-f1-bat-ngo- how-to-go-to-go-to-go-to-go-f1-ha-noi-n20190802183834818.htm

Is there any way of transportation / transfer support of the customers to the track?

Currently the promoter is planning and in the future there will be some bus routes from fixed locations to transfer guests to the F1 event venue. And the first transfer bus is confirmed to depart from Vincom Skylake Shopping Center Pham Hung to the official port of the event around the racetrack area.
All information about transfer customers to the track will be continuously updated from now until the event 1-2 weeks. Please follow our website or fanpage to be up to date with the latest information.

Does the ticket price include VAT? Are there any other costs to be paid?

The F1 ticket price displayed on Vietnam F1 website (f1vietnamgp.com) is the listed ticket price including 10% VAT.
In addition, customers can pay additional delivery costs depending on the method of ticket delivery. If choosing a paper / hard card form, customers will have to pay an additional shipping fee per order. In case of choosing electronic ticket form, customers will not have to pay any extra cost.

Can I change to a higher or change to a lower ticket type after purchase a ticket? Is there a fee charged?

Customers can do a ticket upgrade from a lower ticket rank to a higher ticket and pay the extra value. Please contact our hotline to receive the best assistance to upgrade tickets and make a difference payment.
In the opposite case, the Promoter will not support customers who want to change the higher to lower ticket type.

Are there any age rules when registering to buy tickets?

In case customers buy tickets directly at the website of F1 Vietnam (f1vietnamgp.com), customers must be at least 15 years old to complete the payment of F1 tickets. This provision is based on the terms and conditions for purchasing tickets and attending events are listed at: https://tickets.f1vietnamgp.com/en/41621-formula-1-vietnam-grand-prix/cms/terms-and-conditions-6831 /
In case customers buy tickets at the communication channels of official distribution agents of Vietnam F1, the age regulation of customers buying tickets will be applied according to the payment policy, terms & conditions of each agent.

Do you need to present any documents when buying tickets? If so, what documents are needed?

If customers buy tickets directly on the website of f1vietnamgp.com, customers are required to provide full personal information (name, phone number, email, delivery address ...) to proceed with the booking. buy ticket.
If customers buy tickets directly at the official distribution agents of F1 Vietnam, customers are required to provide information based on the agent's issued purchase policy.

Is there a limit to the number of tickets purchased per person?

Currently, the promoter does not limit the number of tickets purchased by one person. However, based on the actual situation, the promoter will have regulations on the number of tickets sold according to the actual situation at each time.

In case of losing hard ticket / e-ticket, can you support me?

As a rule, in case of loss of hard tickets / e-tickets, customers will be fully responsible. However, depending on each specific case, the the promoter will flexibly support the process. Please call the hotline to notify a ticket loss to receive timely assistance.

What types of hospitality tickets do you need when registering to buy tickets? (If available)

There are currently no conditions or constraints when customers buy hospitality tickets.
Regarding transactions for high-volume, high-volume orders, customers may request to sign a ticket purchase contract (signed with individuals or businesses) with Vietnam Grand Prix Limited Company and received VAT invoice according to the current Law. To request a contract and invoice, please send an email to: chamsockhachhang@f1vietnamgp.com or contact the hotline 1900.23.24.28 to receive the best support.

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